Frequently Asked Questions
What type of insurance does this site provide?
It provides all risks insurance in the event of loss of or damage to your property whilst in the course of the removal &/or whilst in temporary storage during the course of the removal, depending upon the cover purchased. Full details of the cover available are shown in the policy terms & conditions set out on the site for both Professionally Packed and Owner Packed goods.
How much will the insurance cost?
The applicable premiums are automatically calculated once the relevant information has been input. You may obtain an estimate of the probable cost by using the ‘Quick Calculator’.
How can I pay for the Insurance?
You may pay for the insurance using all major debit and credit cards via our secure online payment facility.
Why do I have to complete an Inventory?
There are two reasons for this. Firstly, it is an extremely useful tool to enable you to accurately list all your household goods to be transported. Secondly, it greatly assists towards a speedy settlement in the event of a claim, avoiding possible queries or disputes over goods covered under the policy.
How should I decide upon the value of my goods?
You need only consider the current value of your goods taking age and condition into consideration. As your premium is calculated on the basis of your overall Sum Insured this helps to keep your premium down to a reasonable level.
Who are the Insurers?
The Insurers are 100% "Enterprise Insurance Company Plc".
Enterprise Insurance Company plc is regulated by the Financial Services Commission in Gibraltar (www.fsc.gi) and is licensed by the Commissioner of Insurance under the Insurance Company Ordinance to carry on insurance business in Gibraltar and other Member European States without having to seek separate licence to do so.
On the 11th June 1997, the Government of Gibraltar announced the UK Government's agreement that Gibraltar's supervisory regime for insurance matched standards of supervision in the UK. This meant that Gibraltar licensed insurers were able to cover risks in both the UK and other Member European States without having to seek a separate licence to do so. The FSC keeps abreast of legislative and regulatory developments in the UK in order to ensure that the Gibraltar Insurance supervisory standards continue to match those of the UK.
The management and solvency are supervised by the Financial Services Commission in Gibraltar and you will be protected by the Financial Services Compensation Scheme if the insurer is unable to meet its liabilities to you.
Enterprise Insurance Company plc is a member of the Association of British Insurers.
Is Moving Abroad Insurance authorised by the Financial Services Authority (FSA)?
Yes, Moving Abroad Insurance is a division of SIB Ltd which has received formal authority to trade in this class of insurance.
The Firm reference number of SIB is 315131.
For further information concerning the FSA, please refer to the FSA website: www.fsa.gov.uk
If I don't buy insurance what protection do I have in the event of damage to my property?
Unless the remover/shipper accepts that they caused the damage and offers compensation, you would have to pursue a claim against them through the courts to prove negligence or accept settlement from the remover/shipper under their Standard Trading Conditions which would have been provided to you at the time an estimate was given for the job.
What do I do if I want to insure something that is outside the site territorial limits, or a higher Sum Insured than the policy limit or is shown as an excluded interest?
Please contact us to discuss your requirements. You can email Moving Abroad Insurance by clicking here.
If, after buying the insurance, I have to rearrange my moving date will this void my insurance?
No. Once a revised removal date has been arranged with the remover/shipper a new Certificate of Insurance can be issued. In this situation, email Moving Abroad Insurance by clicking here.
How can I arrange long-term storage cover outside the 60 days incidental storage cover provided?
Unfortunately, our site is not designed to provide separate storage cover. However, in most cases you should find that the remover/shipper is able to arrange this for you.
What do I do if I bought a policy and need to make a claim?
Follow the links provided on the website to access a claim form. Further details as to how to proceed are provided under the “Claims” section of the site.
If I have any other queries relating to the insurance which are not answered by reference to the site who can I contact?
If the query can not be resolved by reference to the website email Moving Abroad Insurance by clicking here.
