Claims by Property Owners

INSTRUCTIONS FOR CUSTOMERS

Please read the following INSTRUCTIONS fully and carefully PRIOR to completing any Claim Form
  • Download the claim form below
  • Sections 1, 4 and 5 must be completed
  • You must also complete either Section 2 or Section 3 as appropriate.
  • Estimates for repair or replacement as appropriate should be obtained from at least two relevant traders. You may claim without obtaining estimates although this shall very likely delay the handling of your claim.

    In this respect please note that the insurance under which you are covered and claiming, is on an Indemnity basis unless detailed and agreed otherwise in the policy and/or certificate of insurance.
  • The completed Claim Form should be returned to Clark Woodward Hungate & Co within 30 days of the delivery date.
  • The terms and conditions of your insurance require you to notify the Contractor (Remover) of any loss or damage within seven (7) days of the delivery date of your goods. A description of each item damaged or lost, together with details of damage, must be given. It is recommended that such notification is given in writing. Items notified to the Removers more than seven (7) days after delivery date shall not be considered.
  • In respect of Section 4 it is important to remember the insurance granted was a contract of INDEMNITY that is not on a "new for old" basis, unless specifically arranged. The claim must be based upon the value of each item at the time of loss or damage, with due allowance being made for wear, tear and gradual deterioration.
  • Should you require more space for details to be stated, please use a separate piece of paper and ensure that it is safely attached to the form.
  • PLEASE DO NOT REPAIR OR REPLACE OR DISPOSE OF THE ITEMS UNTIL AUTHORISED by Clark Woodward Hungate & Co.

 

LOSS ADJUSTERS

In certain cases we will appoint a Loss Adjuster to inspect the goods on our behalf. When this arises all correspondence should be directed to the loss adjuster. Name, address and any other relevant detail shall be provided by Moving Abroad Insurance.

COMPLAINTS

All complaints will be handled fairly and promptly. You as a client can complain at any time during the insurance process. This may be orally, in writing, by facsimile or by e-mail. Our Complaints Procedure complies with applicable regulatory requirements and is available upon request. All complaints should be addressed to The Compliance Officer at the address shown herein and will be acknowledge within five (5) working days. A "Service Standards Advice" is also shown within the web site for your information.

COMPENSATION

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and circumstances of the claim.

Full details and further information on the Scheme are available from the FSCS at 7th Floor, Lloyd’s Chambers, 1 Portsoken Street, London E1 8BN.

 

CUSTOMERS CLAIM FORM

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